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Your questions, answered
Getting started
Understand your options before you book.
Where does DP provide moving services?
We provide local moving throughout Florida and long-distance moving throughout the lower 48 states, including routes to and from Florida. Share both locations and your preferred dates so we can confirm the arrangements.
Which moving service should I choose?
Choose moving when you will pack your own contents and need transportation, protection and agreed furniture placement. Add packing help for selected items, rooms or the whole home. Choose Signature Move for a complete plan that includes packing, moving, unpacking, organization, installation, cleaning and final setup.
Compare the inclusions side by side. The services and pieces in your estimate define the work.
Does packing also include unpacking?
Packing and unpacking are separate services. Adding packing help to a move does not automatically include unpacking or home organization. Signature Move includes these finishing services within your approved complete plan.
Are art hanging, TV mounting and cleaning included in a standard move?
These services are not included in standard moving or packing assistance. They belong to the complete Signature Move experience. Placement, installation requirements, cleaning needs and the full scope are confirmed in your proposal before work begins.
Can I see my move details after booking?
DP MoveLink brings your move contract, pricing and inventory together through your personal client access link. Use the link provided by DP, or contact our team if you need help finding it.
How do I reach the right department?
Use the moving quote form for a relocation. For storage, receiving, delivery or logistics, use the inquiry on that service page or choose a department on Contact Us. Our team can help clarify which service fits your project.
How do I get a quote for a local move?
Your estimate depends on the size of the move, addresses, access, packing needs and services requested. Use our moving quote form or call the team to review the details.
Can you help with packing?
Partial or full packing can be arranged. Let us know whether you need help with fragile items, selected rooms or the entire home so the work and materials can be included in your estimate.
What if my condo or building has moving requirements?
Tell us about elevator reservations, loading areas, parking, HOA move windows and any certificate-of-insurance requirements before moving day. We will factor those details into your moving plan.
Can you store my belongings between moving dates?
Private, climate-controlled storage can be paired with your move. Our team can coordinate pickup, storage and delivery around the dates for your next home.
Can you move pianos, safes or unusually heavy items?
Tell us about pianos, safes, large artwork or unusually heavy furniture when requesting your quote. These items require advance review so we can plan suitable manpower, equipment and access.
Who will handle my move?
DP’s own employees handle the work, giving you one team responsible for preparation, transportation and placement.
Your questions, answered
Long-distance moving
Dedicated moves throughout the lower 48 states.
Where do you provide long-distance moving?
We provide long-distance moving throughout the lower 48 states, including moves to and from Florida. Share your pickup and delivery locations with us so we can discuss your route, timing and availability.
Will the same crew handle pickup and delivery?
Yes. Your long-distance move is handled by our own employees, with one dedicated crew and truck from pickup through delivery. We do not pass your move to a third-party carrier or transfer your load between trucks along the route.
How are pickup and delivery dates planned?
We plan the schedule around your route, move size, property access and the services you need. Share preferred dates, closing dates and any building restrictions early so we can review availability and coordinate the delivery plan with you.
Can you pack for a long-distance move?
Yes. Full or partial packing can be arranged, along with furniture preparation and the materials your move requires. We confirm the scope of packing and any delivery services as part of your estimate.
What if I need storage between homes?
We offer private, climate-controlled storage that can be coordinated with your move. Let us know about the gap between pickup and move-in so we can plan storage and the next delivery together.
What do you need to prepare an estimate?
Start with your pickup and delivery addresses, preferred dates and an overview of what you are moving. Tell us about stairs, elevators, parking, packing needs, storage and any large or fragile items. These details help us plan the crew, truck and services for your move.
Can you move pianos, artwork or other specialty items?
Please tell us about pianos, safes, artwork and unusually heavy or delicate items before your estimate is finalized. We review the item, access at both properties and any special equipment or preparation needed before confirming the plan.
Your questions, answered
Signature Move
The complete package, planned around both homes.
What makes this a full-service move?
The package covers the whole transition: planning, packing, moving, unpacking, home setup, hanging, cleaning and final placement. We build a complete room-by-room plan with you and coordinate the work through DP.
Is everything included in one price?
You receive one comprehensive proposal covering all of the services, materials, equipment and labor in your approved plan. We review the inventory, cleaning surfaces, installation needs, hardware, access and timing before preparing it. Work you add or change afterward is discussed and approved before it proceeds.
Can you hang art, mount TVs and install shelves?
Yes. Art, pictures, clocks, TV mounting and shelf installation are included in the planning for your Signature Move. We confirm placement, wall construction, mounting hardware and any specialist requirements at the assessment so the right work is included in your proposal.
How do you plan for safes and valuable artwork?
We review these pieces in advance, document and photograph their condition, and plan the protection, equipment and access they require. Handling arrangements for private contents and particularly valuable or delicate items are agreed with you before packing begins.
Can the package include both homes and storage between dates?
Yes. We plan the work at your departure and destination homes, including cleaning and setup. If the schedule calls for storage, we incorporate the storage period and later delivery into your proposal. Share both addresses and your dates so we can coordinate the complete transition.
Your questions, answered
Senior moving
Thoughtful coordination for your next chapter.
Can you coordinate a move with family members who live out of state?
Yes. We can coordinate by phone or email with the family members you choose. We will agree on the main contacts and discuss timing, packing, access and delivery details together.
Do you work with retirement and assisted living communities?
Yes. We coordinate with community contacts about move-in windows, elevator reservations, access and building requirements. Share the destination details early so they can be included in the moving plan.
Can you help with downsizing and packing?
We can help organize a plan around what you choose to move, store or pass on, and arrange full or partial packing. Let us know the level of help you would like so we can confirm the services in your estimate.
Will you place furniture in the new home?
Yes. We place furniture and belongings in the agreed rooms and complete the furniture reassembly included in your moving plan. Tell us about any additional setup needs while we prepare your estimate.
Can you move us locally or to another state?
We provide local moving throughout Florida and long-distance moving throughout the lower 48 states. Your plan can include packing and storage, with the route and timing reviewed around your needs.
What happens if the new home is not ready?
Our private, climate-controlled storage can help bridge the gap between addresses. Tell us about your expected dates and the belongings that need storage so we can coordinate pickup, storage and delivery.
How do we get started?
Call our team or use the moving quote form. Start with the pickup and delivery locations, preferred dates and an overview of what is moving. We will talk through packing, access, family coordination and anything else your move needs.
Your questions, answered
Piano moving
The instrument, access and handling details.
Do you move pianos throughout Florida and long distance?
Yes. We provide local moving throughout Florida and long-distance moving throughout the lower 48. Piano moves are planned around the instrument, pickup and delivery access, and route. Share your locations and preferred dates so we can review the arrangements.
Can you move a piano on its own?
Yes. Tell us whether you need a piano-only move or want to include the instrument in a household relocation. We will review the access and handling requirements as part of your estimate.
Can you handle stairs, elevators or difficult access?
We review stairs, elevators, high-rise buildings and tight access before scheduling. These details determine the crew, equipment and approach. Any crane-assisted move also requires advance review and confirmation of the arrangements.
Will my grand piano need partial disassembly?
It may, depending on the piano and access at the properties. We evaluate that during the pre-move review and confirm the preparation and reassembly included in your moving plan.
Do you move antique or high-value pianos?
Yes, subject to review of the instrument and access. Please share its condition, estimated value, restoration history and any special handling considerations in advance so we can plan the move appropriately.
Will DP’s own employees handle the move?
Yes. Piano handling and moving are carried out by our in-house team. We do not broker your move or use subcontracted moving labor.
What about tuning after the move?
Discuss post-move tuning with your piano technician. They can advise on the timing and care appropriate for your instrument and its new environment.
What affects the cost of a piano move?
The instrument, route, access, crew and equipment needs, preparation and any storage all inform the estimate. Photos and clear details about both properties help us prepare the right plan before scheduling.
Do you offer short- and long-term storage?
Yes. We can discuss storage for a short gap between homes or for a longer stay. Share your inventory, arrival date and expected duration so we can confirm availability and prepare an estimate.
Can storage be included with my move?
Yes. Pickup, storage and delivery can be coordinated as part of your moving plan. We provide local moving throughout Florida and long-distance moving throughout the lower 48; share both addresses so we can review the route and timing.
How do I access or retrieve my belongings?
Our private storage is managed by our team. Contact us when you need an item or are ready for delivery, and we will coordinate retrieval, timing and any applicable handling or delivery charges.
What can I store?
We store household furniture, packed belongings and project inventory. Send an inventory or photos, including dimensions and details of fragile, oversized or unusual pieces, so we can confirm suitability and preparation requirements before arrival.
What does climate-controlled storage mean for my items?
Your items are stored indoors in a climate-controlled space. Packing, materials and any special requirements still matter. Tell us about sensitive items so we can discuss their storage needs and confirm the arrangements.
Can you receive furniture from different vendors?
Yes. Our receiving service can coordinate vendor shipments, inspection, photo documentation and inventory tracking before storage and delivery. We will confirm shipping instructions and arrival arrangements before your vendors dispatch the orders.
How is a storage estimate prepared?
We review the items and space needed, expected duration, packing or special handling, and any pickup or delivery services. Tell us about your plans in the storage inquiry so we can prepare an estimate around the work involved.
Your questions, answered
Receiving & delivery
From incoming orders to final placement.
Can you receive orders from multiple vendors?
Yes. We can coordinate shipments from different vendors and organize them by project. Share the order and tracking information as it becomes available so we can match arrivals and plan the next steps.
What should I do before shipping items to you?
Contact our team first with the project name, item list, vendor details and expected arrivals. We will confirm the receiving address, labeling instructions, delivery arrangements and service estimate before you direct shipments to us.
What does the inspection process include?
We review incoming items, unpack and inspect them as agreed, and photograph their condition. If we identify visible damage or a discrepancy, we document it and communicate with you so the issue can be addressed with the appropriate vendor or carrier.
Can you hold items until the property is ready?
Yes. Private, climate-controlled storage can be included while furnishings arrive or the destination is being prepared. We review the inventory, expected duration and storage charges as part of the project estimate.
Do you handle final delivery and placement?
Yes. Our own employees can handle delivery and placement in the agreed rooms. Share your floor plan, access details and any assembly, unpacking or additional setup needs so we can confirm the work and equipment included in the estimate.
Do I need to be an interior designer to use this service?
No. We also work with homeowners, builders, retailers and commercial project teams. Tell us what is arriving and where it needs to go, and we will help coordinate a suitable plan.
Can you deliver outside your immediate area?
Share the final delivery address with us. Our moving team serves locations throughout Florida and the lower 48 states, and we can review the route, timing and handling requirements for your particular receiving project.
How do I get an estimate?
Use the receiving & delivery inquiry or call our team. Helpful details include the expected pieces or volume, number of shipments, storage timeline, destination and any special handling or assembly needs. We review receiving, storage and delivery services together to prepare your estimate.
Can I pick up my items at the DP warehouse?
Yes, by prior arrangement. Contact our team to confirm which items you are collecting, the pickup date and time, and who will collect them. We will coordinate retrieval and staging and confirm any handling charges before pickup.
Your questions, answered
Freight & logistics
Dedicated transport and planned delivery programs.
What does dedicated freight mean with DP?
We plan a truck and in-house crew around your shipment or delivery program. The transport stays under our team’s control from pickup to final delivery, with the route and any multiple-stop requirements agreed in advance.
Can one route include business and home deliveries?
Yes. Commercial and residential deliveries can be combined in a planned route. Let us know the service level at each stop, including dock delivery, inside delivery, room placement or additional setup.
What equipment and load sizes can you handle?
We use 26-foot box trucks and can plan liftgate, pallet-jack and furniture-handling support where appropriate. Send piece counts, dimensions, weights and packaging details so we can confirm capacity, equipment and crew requirements for the specific load.
Do you provide white-glove delivery?
Yes. Room-of-choice placement, unpacking and packaging removal can be included in a residential delivery plan. Tell us about assembly, heavy items and any additional setup so we can confirm the agreed work, crew and estimate.
Where can you provide freight service?
We are based in Florida and review routes throughout Florida and the lower 48 states. Share the origin, destinations and required timing so we can confirm availability and prepare a route-specific estimate.
Can you support an ongoing delivery program?
Yes. We can discuss recurring work based on shipment volume, stop locations, delivery frequency and the service required. We review the operating plan together before confirming a program.
What should I send for an estimate?
Include the pickup and delivery addresses, cargo description, piece count, dimensions, estimated weight, dates and number of stops. Dock or liftgate needs, stairs, elevators, long carries and assembly details help us price the complete service.
Your questions, answered
Courier services
Priority deliveries and clear handover arrangements.
What can you deliver by courier?
We review documents, contracts, confidential business material, priority parcels and other suitable time-sensitive items. Share a general description, size and weight so we can confirm eligibility, packaging and the right transport arrangements.
Do you offer same-day or urgent delivery?
Call our team with the pickup location, destination and deadline. Urgent requests are reviewed against the route and current availability, and we confirm the service and timing before booking.
Will you coordinate directly with the recipient?
Yes. We agree on the pickup and delivery contacts, any access requirements and the handover instructions before collection. Tell us who is authorized to receive the shipment and how you would like updates handled.
Can you provide proof of delivery or chain-of-custody records?
Signature confirmation, photo confirmation and documented chain-of-custody can be arranged. Let us know what your delivery requires so the documentation is included in the agreed service.
Can you arrange international or hand-carried delivery?
Yes. We review dedicated international and hand-carried courier requests based on the item, timing and destination. Transport options, documentation and eligibility are confirmed before we accept the shipment.
How do you handle confidential or high-value deliveries?
We discuss the shipment directly with you and agree on the contacts, handling, communication and handover requirements. Additional personnel and documentation can be reviewed where the delivery calls for them.
How do I request a courier estimate?
Use the courier services inquiry or call our team. Include a general item description, dimensions, weight, pickup and delivery locations, preferred timing and any firm deadline. We can discuss confidential details directly before finalizing the plan.
Your questions, answered
Corporate relocation
One coordinated plan for companies and employees.
Can you coordinate directly with our HR team?
Yes. We work with your company contact and the employee to confirm the scope, timing, contacts and practical details. Let us know who should review the estimate and receive updates.
Where do you provide corporate relocation?
We handle relocations throughout Florida and long-distance moves across the lower 48 states. Share the pickup and delivery locations so we can review the route and availability.
Do you use brokers or subcontracted moving crews?
No. DP coordinates the relocation directly and uses in-house employees. Our dedicated moving service keeps responsibility for the move within our team.
What if the employee’s new home is not ready?
We can discuss private, climate-controlled storage and coordinate final delivery when the destination is ready. Storage, handling and delivery are included in the scope review.
What information helps you prepare an estimate?
Start with origin and destination locations, preferred dates, household size and your company contact. We will review the inventory, packing, specialty items, property access and any storage needs with you.
Your questions, answered
High-risk logistics & consulting
Project assessment, access challenges and consulting.
Can I book consulting without transportation?
Yes. DP can scope a standalone logistics consulting engagement. Any transportation or on-site work is defined and priced separately.
Do you accept every destination or assignment?
Every request is reviewed individually. Acceptance depends on the cargo, destination, applicable permissions, operating conditions, personnel, equipment and insurance arrangements.
What should I include in my first inquiry?
Start with the region, general cargo description or consulting objective, timing and known access challenges. A broad outline is enough to begin the conversation.
Talk with our team
A question about your project?
Tell us what you need to move, store, receive or deliver. We will help you understand the service and the next step.